Send reminders, alerts and updates quickly, without long contracts or minimum spend. Give your teams a flexible way to keep customers, employees and service users informed without adding more manual work.
Book a messaging reviewExplore cloud communicationBusiness calling in Teams | Work from any device | Microsoft 365 alignment
AUTOMATED UPDATES
BUSINESS IMPACT
Communication becomes harder when teams rely on spreadsheets, individual phone calls and manual emails to keep people informed.
Business messaging gives you a quicker, more controlled way to manage routine updates while reducing repetitive admin across your teams.
Templates, schedules and automated workflows reduce the need to write and send the same updates repeatedly.
Reminders and alerts give people useful information before appointments, bookings, visits or service changes.
Approved templates help teams use clear, reliable wording across departments, locations and services, keeping communications consistent.
With no long-term contract or minimum spend, messaging can scale around real demand rather than a fixed commitment.
PRACTICAL USE CASES
Business messaging can be shaped around different types of updates, audiences and operational needs.
Whether messages are sent manually, scheduled in advance or triggered automatically, the setup can reflect how each part of your organisation communicates.
Send appointment reminders, care updates, clinic changes, wellbeing prompts and other important service communications.
Manage repair reminders, tenant alerts, access appointments, damp and mould visits, service updates and emergency messages.
Send meeting reminders, document prompts, appointment updates, client notifications and other routine service communications.
Share attendance prompts, event updates, urgent notices, timetable changes and other learner communications.
Send booking confirmations, collection updates, customer alerts, promotional messages and important staff communications.
Keep customers informed with engineer arrival notices, job updates, service changes, appointment reminders and operational alerts.
CONNECTED SERVICES
Business messaging becomes more useful when it connects with the systems and communication channels already in place.
SMS can support activity before, during and after a customer interaction, helping teams keep people informed at the right point in the journey without relying on separate manual processes. It can also link routine updates more closely with bookings, service activity and wider customer communications.
Use SMS to support customer journeys, account updates, case communication and follow-up activity alongside the systems your teams already use.
Send confirmations, reminders and service updates before appointments, visits and scheduled activity, helping reduce missed bookings and manual chasing.
Follow up conversations with confirmations, links, service information and agreed next steps, helping keep customers informed after a call.
Use messaging alongside calling, contact centre and wider customer communication services to create a more connected approach across different channels.
Trusted & proven at scale
dbfb messaging services have supported more than one billion messages, helping businesses keep customers, employees and service users informed reliably at scale. That experience covers everything from routine reminders and service updates to urgent notifications and high-volume communication.
Whether you are sending individual alerts or managing large messaging campaigns, the service can be shaped around the level of activity your teams need.
With flexible usage, clear reporting and support when you need it, you can scale communication without taking on unnecessary commitments.
HOW DBFB HELPS
Business messaging should make communication easier, not create another platform that is difficult to manage. We look at who needs to send messages, what information they need to share and whether communication should be manual, scheduled or automated, so the setup reflects how your teams actually work.
The service can then be shaped around your users, permissions, templates and existing systems, giving authorised teams the right level of access and control.
Where needed, integrations can also connect messaging with wider customer journeys and operational processes, helping reduce manual admin while keeping activity visible and easier to manage.
Portal users, sender IDs, contact groups, templates and permissions are configured around how your teams need to work.
Routine updates are matched to the right approach, whether sent manually, scheduled or automated.
API integration can trigger messages from CRM, booking platforms, service tools and workflows.
Reporting gives authorised users clearer visibility of message volumes, delivery status, usage and activity across different teams.
THE DBFB DIFFERENCE
Business messaging should be straightforward to introduce, simple for teams to use and flexible enough to follow demand. With dbfb, you can start without a long-term contract or minimum spend, while still having access to UK-based support for setup, questions and future changes.
01
No long contract, no minimum spend and pay-as-you-send billing give teams the freedom to use messaging when they need it.
02
Appointment reminders, service alerts, finance updates, marketing messages and urgent notifications can all be structured around everyday communication needs.
03
API integration can trigger messages at the right moment, reducing manual chasing and helping prevent missed updates.
04
We help with setup, questions, reporting and changes as messaging becomes a more regular communication channel.
FAQS
NEXT STEP
Send reminders, alerts and updates without contract pressure or extra admin.