Keep meeting rooms, displays and digital signage easier to monitor, manage and support across every location. From remote visibility and user guidance to warranty coordination and hands-on technical support, dbfb helps reduce disruption and pressure on internal teams.
Remote monitoring | Device management | User guidance | UK-based support
WHY IT MATTERS
When a meeting room fails, collaboration stops. When signage does not update, communication is missed. When support is unclear, employees and internal teams waste time trying to identify which device or supplier is responsible. A more proactive support model helps:
New users, numbers, call flows and permissions can be updated more easily as your organisation grows, while call recording, reporting and ongoing support provide greater control. For businesses looking to improve customer experience, clearer routing, fewer missed calls and better visibility can also help customers reach the right people more quickly.
Reduce delays caused by room and display issues.
Give internal teams clearer visibility across the AV estate.
Help users solve simple problems at the point of use.
Manage signage and displays more consistently across sites.
Coordinate warranty and replacement processes.
Support important meetings and events with greater confidence.
MANAGED IN CONTEXT
dbfb connects management platforms, practical support and the wider workplace environment rather than treating every issue as an isolated device fault.
Microsoft Teams Rooms and Yealink management tools can help monitor room systems, panels and collaboration devices more consistently.
Platforms can support content scheduling, screen health, playback visibility, power management and remote updates.
Room-specific guides and QR support help employees join calls, share content and resolve common issues without waiting for IT.
Warranty escalation, swap-out coordination and engineer support help reduce downtime when equipment fails.
Bookable technician support can help prepare and manage board meetings, town halls, training sessions and important workplace events.
CONNECTED WORKPLACE
Meeting spaces rely on connectivity, WiFi, Microsoft services, user accounts and devices. Digital signage relies on content platforms and reliable network access. Because dbfb supports the wider technology behind the workplace, issues can be reviewed in context rather than passed between separate providers.
Connect managed support with Teams Rooms, cameras, audio, room controls and collaboration technology.
It brings external business calling into the same platform used for meetings, chat and file sharing, helping users manage more of their working day in one familiar place.
Support content platforms, screen schedules, publishing and playback across locations.
A dedicated platform can support different user roles, more complex call flows and wider customer service requirements, while still giving users access across desk phones, mobiles and applications.
Manage professional screens, settings and wider display estates more consistently.
Align AV with networks, WiFi, Microsoft services, users and wider technical support.
THE SUPPORT JOURNEY
Remote monitoring identifies an issue, user guidance resolves the common problems that do not need a technician, and dbfb coordinates remote, warranty or engineer support where it is genuinely needed.
SUPPORT WRAP
Managed AV support provides ongoing help across meeting rooms, commercial displays, digital signage, room panels and collaboration technology. Instead of waiting for users to report every fault, supported management tools can provide clearer visibility of device status, while user guidance and defined escalation routes make common issues easier to resolve.
01
See room, screen and device status through remote management platforms where supported.
02
Update settings, firmware, schedules and content without visiting every device manually.
03
Give users room-specific support through QR codes, short videos and simple how-to content.
04
Use remote helpdesk, warranty, replacement and engineer support when issues need escalation.
05
Use health checks and account reviews to identify recurring issues and future improvements.
ONE ACCOUNTABLE PARTNER
Managed AV should make workplace technology easier to use and easier to look after long term. dbfb brings monitoring, user guidance, device management, technical support and account reviews into one joined-up service. That gives your teams one place to go, with fewer hand-offs between AV, connectivity and IT providers.
With dbfb, planning, migration, support and ongoing changes sit with one team that understands your setup, your call flows and the impact communication issues can have on the working day. UK-based support is there when your teams need it, while dedicated account management helps keep your service reviewed, supported and aligned as your needs change.
01
Rooms, displays and signage are supported according to how people actually use them.
02
Management tools can help identify faults, offline devices and configuration issues before they create wider disruption.
03
QR codes, videos and simple guides give employees practical support in the room.
04
Remote assistance, engineer coordination, warranty support and technician options provide a clearer route when issues cannot be resolved immediately.
05
Health checks and account reviews help identify recurring problems, changing requirements and opportunities to improve the estate.
FAQS
Start the review
Move from reactive troubleshooting to a more proactive support model built around visibility, user guidance and ongoing management.