dbfb is a Northampton-based managed service provider supporting SMEs, enterprise organisations and public sector teams with the technology they rely on every day.
seamless integration
dbfb is a Northampton-based managed service provider supporting SMEs, enterprise organisations and public sector teams across the UK.
We manage and support Connectivity, Cloud Communications, Mobile, IT and Smart Workplace technology. Ouir aim to help organisations simplify their technology, improve resilience and give their people better tools to work with.
Technology has changed significantly since we started, but our approach has stayed the same: understand what customers need, provide practical advice and support them properly over the long term.
our journey
More than 27 years of growth, inovation and change.
Here are the milestones that shaped our journey.
MEET THE TEAM
Technology does not support customers by itself. People do.
Behind dbfb is a team of engineers, service desk specialists, account managers, project leads, consultants, operations teams and leaders who all play a part in making technology work for our customers.
Some solve problems on the service desk. Some install and manage networks. Some help customers plan what comes next. Together they are the reason why dbfb feels different.
Service people feel
Technology changes fast. But when people need help, what they value most is still simple: someone who knows them, understands the pressure and takes responsibility for getting things sorted.
And that's where we're different. Instead of managing separate providers for mobile, connectivity, communications, IT and workplace technology, customers have one team who can see the bigger picture. One team that understands their setup. One team that joins the dots when something crosses services, suppliers or systems.
Because good service is not just about fixing technology. It is about making the working day feel easier, calmer and more in control.
Understanding what customers need before recommending solutions.
Providing practical advice without unnecessary jargon.
Helping customers implement and manage technology successfully.
Staying accountable long after the initial project is complete.
It's this combination of expertise, accountability and genuine care that keeps customers working with us year after year.
PARTNERS FOR GROWTH
Businesses often come to us looking for support with a specific challenge. Many stay because they value having one trusted partner supporting multiple areas of technology.
One service desk. One contract. One bill. One technology partner for everything.
Connectivity, communications, mobile, IT, cyber security and workplace technology supported together.
Not tied to one network, vendor or technology stack, allowing us to recommend what best fits your organisation whether you want to dial up or down.
UK based support, XX% first time support-ticket resolution and XX% customer satisfaction rating.
Supporting organisations across the UK while staying true to our Northampton roots.
Helping SMEs, enterprise organisations and public sector teams navigate technology challenges at every stage of their journey.
FAQS
