cloud communications
Cloud communications designed around how modern organisations work. From cloud telephony and Microsoft Teams Voice to contact centres and business messaging, we help teams communicate clearly wherever work happens.
five services
Bring calling, collaboration, customer contact and messaging together through one managed communications approach. Choose the services you need today, with the flexibility to add users, locations and capabilities as your business chages.
Built around how your teams work, with one support team across every service - it's Coud Communications, made simpler.
Most popular
Flexible internet-based calling for businesses replacing or future-proofing their business phone system.
Set up calling across desk phones, mobiles and apps, with call routing, voicemail and reporting managed in one place.
Make and receive business calls directly through Microsoft Teams.
Bring calls, meetings and collaboration into one familiar platform, helping users communicate more consistently across locations and devices..
Manage customer calls, queues and team performance with better visibility.
Configure call routing, queue management and live reporting so customer-facing teams can respond faster and manage demand more effectively.
Send reminders, updates and alerts through fast, reliable customer messaging.
Automate messages and notifications so your teams spend less time chasing and customers stay better informed.
Use caller wait time to create a more professional and informative experience.
Create branded messages, service updates and seasonal offers so callers hear useful information while they wait.
why it matters
Communication affects customers, colleagues, suppliers, citizens, patients, tenants and service users. When systems are disconnected, calls are harder to manage, people waste time switching platforms and customer-facing teams lose visibility.
Cloud communications can be a good fit when you are replacing a legacy phone system, supporting hybrid or multi-site teams, bringing calling into Microsoft Teams, improving customer call handling or trying to reduce the complexity of several platforms and suppliers.
They also give you greater flexibility as your organisation changes, making it easier to add users, open new locations, adjust call flows and introduce new capabilities without rebuilding the whole setup.
For smaller organisations, better communication helps teams feel more responsive. Across larger or multi-site environments, it creates greater consistency, control and visibility.
Bring calling, meetings and collaboration into familiar tools that your teams can access across locations and devices.
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Use routing, queues and messaging to help customers reach the right people and receive a more consistent response.
Give office-based, hybrid and mobile users access to business communication tools across locations and devices.
Use reporting, analytics and call recording to understand demand, identify patterns and improve service.
one approach
Separate systems for calls, Teams, contact centres, recording and messaging can make support harder and create gaps in visibility.
dbfb brings these services together through one managed approach, while also considering the resilience, access and administration behind them. With one support team across your services, you never need to stop and think, “Who do I call?” when an issue arises.
The result is a setup that is easier to manage today and able to adapt as your organisation grows, working patterns change and technology moves forward.
better communication
Your teams should be able to answer customers, speak to colleagues and collaborate without needing to think about the technology behind every interaction.
dbfb shapes communication around how your organisation works, with the flexibility to introduce services in stages and adjust them as your users, sites and requirements change.
01
Your users, roles, locations, call flows and customer journeys shape a setup that works better, removes unnecessary complexity and gives teams the right tools.
02
The right combination of telephony, Teams Voice, contact centre and messaging supports different roles, requirements and working patterns across your organisation.
03
Careful planning across number porting, configuration, testing, devices, training and go-live support helps reduce disruption for your teams.
04
Reporting, account reviews and user feedback help improve call quality, visibility and performance as your teams, locations and requirements change
why dbfb
When calls, Teams, contact centre tools or customer messages don't work properly, the pressure is felt quickly by employees and customers.
That's where dbfb feels different. We understand the communication platform, but also the users, connectivity, devices and wider support environment behind it.
Because good service isn't just about fixing technology. It's about making the working day feel easier, calmer and more in control.
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Your setup, sites, users and service history are visible across our team, so you and your users do not have to start from the beginning every time you need help.
UK-based support that looks at what an issue is stopping your people from doing, responds around its impact and focuses on resolving it first time.
One team takes responsibility across all your managed services, reducing suppliers and making it easier to get help when something goes wrong.
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From migration and go-live to reporting, account reviews and everyday support, we keep helping you get more from your communication services.
CONNECTED TECHNOLOGY
Calls rely on connectivity. Teams relies on users, devices, permissions and Microsoft support. Contact centres need reporting and routing to work properly. Mobile teams need communication tools that work wherever they are.
Because dbfb also supports Connectivity, Mobile, Managed IT and Smart Workspaces, we help reduce the gaps that often happen when every service has a different supplier, while helping you plan for greater continuity if something goes wrong.
FAQS
Ready to communicate better?
Whether you are replacing a legacy phone system, adopting Teams Voice or improving customer call handling, we can help build a communications setup that feels clearer, more connected and easier to manage.