Replace traditional phone systems with flexible cloud calling that keeps your teams connected and gives you greater control over how business calls are managed.
Get a quoteSpeak to our teamBusiness calling in Teams | Work from any device | Microsoft 365 alignment
48
Active users
99.999%
Uptime
12
Sites
flexible by design
better calling, built in
Cloud telephony moves business calling away from a fixed on-site phone system, giving you a more flexible and easier-to-manage alternative as legacy telephone services are withdrawn. With less hardware to maintain on site and more control through a cloud-based platform, it becomes easier to support changing users, locations and ways of working.
Instead of being tied to traditional infrastructure, your phone system can adapt more easily as your organisation changes, while still giving your teams the reliable business calling features they use every day.
.png){kind=icon}
Give users access to their business number across desk phones, mobiles, laptops and applications, helping them stay reachable wherever they work.
Manage users, numbers, permissions and call routing centrally, making everyday changes quicker to handle and easier to keep under control.
Use auto attendants, queues and call routing to direct incoming calls to the right people and reduce unnecessary transfers.
.png){kind=icon}
Use call reporting to understand volumes, missed calls, peak times and how calls are being handled across your organisation.
Sector expertise
There is no reason every user, department or location needs to work in exactly the same way. We can configure cloud telephony around the people using it and the calls they need to manage.
Replace ageing phone systems with flexible cloud calling, without the cost and complexity of traditional infrastructure.
Bring users and locations together under one calling setup, with consistent numbers, routing and centralised management.
Use queues, routing and reporting to manage incoming calls and give teams clearer visibility of call activity.
Keep business calling available across the office, home and mobile devices without changing how customers reach you.
Support communication across teams, services and locations, while keeping call handling and management simpler.
Keep business calling consistent whether your people are in the office, working remotely or meeting with customers.
Platform choice
Not every organisation needs the same platform.
Some businesses want calling built directly into Microsoft Teams. Others need a dedicated cloud telephony platform with more control over call routing, reporting and customer service.
We look at how your people work, the calls they manage, the technology you already use and what you may need in future before recommending the right approach.
A good fit when Teams is already central to the working day.
Bring external business calling into Microsoft Teams, giving users one place for calls, meetings, chat and collaboration.
It can be a simpler option for organisations that already use Teams extensively and want to reduce the number of communication platforms their people move between.
A good fit when your calling requirements go further.
A dedicated cloud telephony platform gives you more flexibility around users, routing, call handling, reporting and different departmental requirements.
It can support everything from straightforward business calling through to more advanced customer service and contact centre requirements.
CONNECTED communications
Call quality and user experience depend on more than the phone platform itself. Connectivity, Wi-Fi, devices and the wider applications your teams use all play a part.
That is why we can look beyond the phone system when needed.
Give cloud calling reliable broadband and network performance to work consistently across your organisation.
Add cloud contact centre capabilities including advanced routing, queues, reporting and supervisor tools for customer-facing teams.
Use SMS alongside voice for reminders, updates and other customer communications across your organisation
Bring business calling into Teams, giving users one familiar place for calls, meetings and collaboration.
seamless integration
Your phone system can connect with CRM, customer service and other business applications so teams have useful information available when they need it.
Integrations can help reduce manual updates, give people more context around customer conversations and make it easier for information to move between communication and business systems.
why choose dbfb
Moving phone systems involves more than choosing a platform.
Numbers need to be ported. Users need to be configured. Call routing needs to reflect how your organisation works. Devices and applications need to be ready. And when something needs changing, you need to know who to call.
With dbfb, we manage the move and the ongoing service. And because we can also support the connectivity and wider technology behind your calling, you have one team taking responsibility rather than several suppliers to manage.
01
We look at your users, sites, numbers, opening hours and call requirements before configuring the service around the way your organisation actually works.
02
We coordinate number porting, configuration, devices and user onboarding, helping keep the move clear and controlled from planning through to go-live.
03
Cloud telephony, connectivity and wider communication services can sit with one team, making it easier to get support without being passed between suppliers.
04
Regular account reviews help identify changes in usage, call quality, reporting and future requirements, so your cloud telephony continues to support the way you work.
FAQS
Get started
Tell us how your teams work today and we'll help you find the right cloud calling setup for your organisation.