connectivity & networks
Reliable connectivity designed around how modern organisations work. From business broadband and SD-WAN to Private 5G and rapid deployment, we help create resilient networks that keep people, sites and services connected.
five services
Bring calling, collaboration, customer contact and messaging together through one managed communications approach. Built around how your teams work every day, with support across cloud telephony, Microsoft Teams Voice, contact centre, messaging and call insight.
Most popular
Flexible internet-based calling for modern teams.
Set up calling across desk phones, mobiles and apps, with routing, voicemail and reporting managed in one place.
Make and receive business calls directly through Microsoft Teams.
Connect Teams to your phone system so users can manage calls, meetings and collaboration in one platform.
Manage customer calls, queues and conversations with better visibility.
Configure routing, queues and reporting so customer-facing teams can respond faster and manage demand more clearly.
Send reminders, updates and alerts through fast, reliable customer messaging.
We help automate messages and notifications so teams spend less time chasing and customers stay better informed.
Use caller wait time to create a more professional experience.
We help create branded messages and updates so callers hear useful information while they wait.
why it matters
Communication affects customers, colleagues, suppliers, citizens, patients, tenants and service users. When systems are disconnected, people waste time switching platforms, calls are harder to manage and customer-facing teams lose visibility.
For SMEs, better communication can make small teams feel more responsive. For enterprise, it supports consistency across departments and sites. For public sector teams, it can improve access, service delivery and confidence in the way people get help.
Cloud communications bring calling, meetings and collaboration into familiar tools and accessible apps.
Call routing, contact centre tools and business messaging reduce friction and improve response.
Cloud platforms give users access to business communication tools across locations and devices.
Reporting, analytics and call recording help managers spot patterns and improve service quality.
one approach
Separate systems for calls, Teams, contact centres, mobile users, recording and messaging can make support harder and create less consistent experiences for users and customers.
dbfb brings these services together through one managed relationship, connecting the platforms, people and support behind every conversation.
why dbfb
Cloud communication works best when it connects properly with the wider technology your teams rely on. We brings cloud telephony, Teams for Voice, contact centre, messaging and call insights together with the connectivity, mobile and IT services behind them.
01
We start with your users, teams, call flows and customer journeys, then recommend the right setup.
02
Cloud telephony, Teams Voice, contact centre and messaging are supported through one joined-up team.
03
We look beyond the phone system, joining up connectivity, mobile, IT and workplace technology where needed.
04
From deployment to ongoing support, we continue to help your communications work better.
service people feel
When calls, Teams, contact centre tools or customer messages do not work properly, the pressure is felt quickly by both employees and customers.
That is where dbfb feels different. We understand the communication platform, but also the connectivity, users, devices and wider support environment behind it.
Because good service is not just about fixing technology. It's about making the working day feel easier, calmer and more in control.
Your setup, sites, users and service history are visible across our team, so support starts with context.
We look at what the issue is stopping your people from doing, then respond around the pressure it is creating.
Mobile, connectivity, communications, IT and workplace technology are managed through one accountable team that joins the dots for you.
From go-live to reporting, account reviews and everyday support, we keep helping you get more from the technology you rely on.
CONNECTED TECHNOLOGY
Calls rely on connectivity. Teams relies on users, devices, permissions and Microsoft support. Contact centres need reporting and routing to work properly. Mobile teams need communication tools that work wherever they are.
Because dbfb also supports connectivity, mobile, managed IT and smart workspaces, we help reduce the gaps that often happen when every service has a different supplier.
FAQS
Ready to communicate better?
Whether you are replacing a legacy phone system, adopting Teams Voice or improving customer call handling, we can help build a communications setup that feels clearer, more connected and easier to manage.