Replace traditional phone systems with flexible cloud calling that helps your teams stay connected wherever they work.
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Features
better calling, built in
Cloud telephony moves business calling away from a fixed on-site phone system and provides a more modern alternative as legacy telephone services are withdrawn. With less hardware to look after on site, it can simplify everyday management while helping communication remain available as locations and working patterns change.
New users, numbers, call flows and permissions can be updated more easily as your organisation grows, while call recording, reporting and ongoing support provide greater control. For businesses looking to improve customer experience, clearer routing, fewer missed calls and better visibility can also help customers reach the right people more quickly.
Support employees wherever work happens, with calls made and received through desk phones, mobiles, laptops and softphone applications using the same business number.
Spend less time managing users and phone systems, with extensions, call routing, permissions and everyday changes handled through one central administration portal.
Help customers reach the right people more quickly, with auto attendants, call queues and intelligent routing improving call handling and reducing unnecessary transfers across your organisation.
Understand communication activity more clearly, with reporting and analytics providing insight into call volumes, missed calls, peak demand and how effectively teams are responding.
Sector expertise
Cloud telephony is useful wherever business calls need to be easier to manage.
Keep call handling consistent across offices and locations.
Explore Public Sector →Support accessible, reliable communication for citizens and service users.
Explore Enterprise →Platform choice
Not every organisation needs the same platform. Some teams want business calling built into Microsoft Teams, while others need a dedicated cloud telephony platform with broader call handling, reporting or customer service features.
We look at how your people work, the calls they manage, the tools they already use and what may be needed in future before recommending the most suitable approach.
A good fit when Microsoft Teams is already the main place people communicate and collaborate.
It brings external business calling into the same platform used for meetings, chat and file sharing, helping users manage more of their working day in one familiar place.
A good fit when teams need more flexibility around call handling, routing, reporting or contact centre capability.
A dedicated platform can support different user roles, more complex call flows and wider customer service requirements, while still giving users access across desk phones, mobiles and applications.
Wider ecosystem
Cloud telephony depends on the wider environment around it.
Connectivity: Call quality relies on reliable broadband, WiFi and network resilience.
Microsoft Teams: Calling can be brought into Teams where that fits the way people work.
Contact centre: Customer service teams may need queues, dashboards and advanced reporting.
Business messaging: SMS can support reminders and updates alongside voice communication.
seamless integration
Cloud telephony becomes more valuable when it connects with the systems your people use every day. Integrations can reduce manual tasks, improve visibility and create a more joined-up experience across communication, customer service and sales activity.
why choose dbfb
A good cloud telephony service should be easier to move to, easier to manage and easier to get help with when something goes wrong.
With dbfb, planning, migration, support and ongoing changes sit with one team that understands your setup, your call flows and the impact communication issues can have on the working day. UK-based support is there when your teams need it, while dedicated account management helps keep your service reviewed, supported and aligned as your needs change.
01
Users, numbers, sites, opening hours, routing and reporting are considered together, so the setup reflects how your teams and customers actually communicate.
02
Number porting, configuration, devices, app access and training are coordinated through one team, helping keep migration clear and controlled.
03
The wider services behind cloud calling can be considered when needed, making it easier to identify the cause of an issue without passing it between service providers.
04
Regular account reviews help identify changes in usage, call quality, reporting and future requirements, so your cloud telephony continues to support the way you work.
FAQS
Next step
Make sure broadband supports the way your teams work today, not the way they worked when it was installed.